Reference

Legal Terms for Your Account

Account terms, privacy rights, cookie choices and DANA, OVO, GoPay and QRIS record rules are kept together so you can check what applies before you open your account.

Account termsPrivacy rightsCookie choicesPayment records
besti99 Legal Terms for Your Account
POLICY CONTACTS

Ask Us About Legal Terms

Legal questions should reach a person who can check your account trail, not a generic inbox.

Live chat Use live chat from the footer when you need a legal clause explained before…
WhatsApp support Message us on WhatsApp between 09:00 and 23:00 WIB for account-related legal questions.
Email record Send document, privacy or correction requests to [email protected].
DATA HANDLING

How We Handle Legal Records

Legal handling is practical: we collect only the account data needed to run access checks, wallet verification, security alerts and policy requests.

Account data

We keep your username, verified phone, email, login history and account status so legal requests can be matched to the right profile. If a detail is wrong, use Account > Profile > Personal Data.

Payment records

DANA, OVO, GoPay and QRIS transactions create wallet records with time, amount, reference code and account ID. These records help us answer legal payment questions and check withdrawal ownership.

Cookie controls

Cookies support login sessions, language choice and fraud checks. You can clear them in your browser, but some account actions may ask for a new phone code after cookies are removed.

Security checks

When a login comes from a new device, we may ask for phone confirmation or a document check. This legal step helps confirm that your account access has not changed hands.

Retention rules

We keep legal records only for operational, dispute and compliance needs. Some wallet, withdrawal and identity records must stay longer than chat messages because they support transaction audits.

Change requests

For data edits, send the request from your verified email or through Account > Profile. We check account ownership first, then confirm what was changed or why a record must remain.

Legal Questions Before You Join

These answers cover the legal topics we receive most often before account creation: eligibility, privacy, cookies, wallet records and correction requests. They are written for your besti99 account flow, not as general legal advice. If your case involves location, ID status or a payment dispute, contact support so we can check the account record tied to your username.

Access depends on local law and your own eligibility. We do not ask you to bypass local rules; if access is not permitted where you are, you should not open or use an account.

We keep account identifiers, verified contact data, login records, device signals, wallet references and support cases. These records help us handle account ownership, withdrawal checks, policy requests and disputes.

Yes. Go to Account > Profile > Personal Data or email [email protected] from your verified email. We check ownership first, then confirm the change or explain why the record must remain.

Wallet records show reference code, time, amount and account ID. We use them to match deposits, review withdrawal ownership, answer payment disputes and keep transaction evidence tied to your account.

Cookies keep your login session, language choice, security checks and basic site preferences. If you clear cookies, the next login may ask for phone confirmation or another account safety step.

Only account and compliance staff who need the document for verification may access it. We do not publish ID files in your profile, and support will not ask you to post them in public chat.

If access rules change, account availability where you are still depends on local law. We may update terms, limit access, request a new check or contact you through your verified account channels.